Contact
Contact
Questions about licenses, billing or the plugin? We read every message.
FAQ
Questions, answered
Is Coxwall really free?
Yes. The Free plugin is GPL-licensed on WordPress.org. Its 23 features — firewall with 29 rules, 17-stage scan, passkeys, 2FA, brute-force protection — never expire and need no account.
What does Pro add?
18 modules that need our cloud: hourly malware signatures, vulnerability alerts with virtual patching, rate limiting, bot and country blocking, live traffic, threat intel, reports, backups, uptime monitoring and more.
Do I have to reinstall anything to upgrade?
No. Open Coxwall → License in wp-admin, sign in or paste your key, and Pro downloads and installs itself. Settings and logs are kept.
What happens when my license expires?
Free protection keeps running and nothing is deleted. Pro modules pause and cloud data stops updating until you renew. If our server is unreachable, you get a 14-day grace period.
How many sites can I use a license on?
Each plan includes a number of site activations. Deactivate a site any time under My Account → Coxwall licenses to move the license.
What is your refund policy?
Ask for a refund within 14 days of purchase. Refunded license keys are revoked automatically and the Free plugin keeps protecting those sites.